Refund policy

Our Make It Right Guarantee

Last updated: September 27, 2026

Not happy? We'll make it right. If Bunzie isn't working for your family for any reason, email hello@shopbunzie.com within 60 days of delivery with your order number and a quick note about what happened. We'll refund you or send a replacement, whichever you prefer. Opened is fine, and there's no need to send it back.

Damaged, defective or wrong items. If your order arrives damaged, defective, or isn't what you ordered, email us with your order number and a photo. We'll send a replacement or refund you at no cost.

Refunds. Approved refunds go back to your original payment method within 5 to 10 business days.

Where this applies. This guarantee covers orders placed at shopbunzie.com, limited to one guarantee claim per household. Bought Bunzie somewhere else? That store's return policy applies, but reach out anyway and we'll do what we can.

Questions? Email hello@shopbunzie.com or call (440) 725-5174.

Bunzie is operated by Bunzie Holdings LLC.